Chaotic scenes unfolded at Mumbai airport as hundreds of VietJet passengers en route to Ho Chi Minh City were stranded for over 10 hours on Thursday night. Passengers voiced their grievances, stating they were not provided hotel accommodations or food despite the significant delay.
The flight VJ-884 (operating on the Mumbai-Ho Chi Minh City route) was to depart at 11.30 pm on Thursday. We boarded the flight at 11 pm. However, when it did not take off for an hour, we asked for the reason. We were told there is some glitch in the aircraft and it will take some time for departure,” said the passenger who was to travel to Bali via Vietnam on the flight.
Disturbing footage from the airport captured angry passengers chanting slogans against the airline and engaging in heated arguments with airport authorities. Approximately 300 VietJet passengers endured this ordeal at Mumbai airport.
The situation escalated due to the violation of Directorate General of Civil Aviation (DGCA) rules, which stipulate that airlines must offer accommodation and meals to passengers if a flight exceeds the specified delay duration. Passengers expressed frustration and uncertainty, with one individual describing the experience as a “nightmare.” At the time of reporting, there was no information regarding an alternative flight to Ho Chi Minh City.