Maharashtra State Electricity Distribution Company Limited (MSEDCL) has introduced the ‘Urja’ Chatbot, powered by artificial intelligence, to cater to its approximately three crore consumers across the state. Accessible online with just one click, the Urja chatbot is now available round the clock on MSEDCL’s website and mobile app, offering assistance to consumers through artificial intelligence. Available in both English and Marathi languages, the chatbot enables customers to inquire about MSEDCL’s various services, including new electricity connections, bill payments, and complaint resolution.
Developed by MSEDCL’s Information and Technology Department, the ‘Urja’ chatbot facilitates direct interaction for customer inquiries and complaint registration. Accessible to domestic, commercial, industrial, agricultural, and other customers, the chatbot can be found on the website www.mahadiscom.in and the mobile app.
Consumers can use the chatbot to check the status of new electricity connections or applications, view electricity bills and make payments, register mobile numbers and email addresses, conduct self-meter readings, enroll in GoGreen initiatives, and access electricity usage and bill calculators. Direct links to relevant services are provided within the chatbot interface, along with comprehensive information about power outages, complaints, and MSEDCL’s contact details, including its 24×7 toll-free number, SMS service, email, and missed call service.
Since its launch in March, the ‘Urja’ chatbot has gained popularity among electricity consumers, eliminating the need for physical visits to MSEDCL offices for information or complaint registration. Consumers with registered mobile numbers can interact with MSEDCL through the chatbot, while others can also avail themselves of various services offered.