The Nagpur division of Central Railway has excelled in providing doctor-on-call services to train passengers, ensuring timely medical assistance during their journeys. From June 1, 2024, to July 31, 2024, Nagpur division attended to 815 passengers in need of medical aid, the highest among all divisions.
Central Railway’s Doctor-on-Call service, a 24/7 medical assistance program, addresses health emergencies during train journeys. Passengers can access this service through RailMadad or by approaching the Train Conductor, Travelling Ticket Examiner (TTE), or Train Manager. A message is sent to the on-duty Station Manager of the next arriving station, where a medical team of doctors and paramedics is ready to provide aid. If necessary, passengers are taken to the nearest hospital for further treatment.
In several notable incidents, doctors on call have provided crucial assistance. For instance, a passenger on Train No. 22114 Kochuveli-LTT Superfast Express experienced chest pain and received timely help from the Deputy Station Superintendent of LTT and a medical team. In another case, a woman aboard the 17412 Kolhapur-Mumbai Mahalaxmi Express delivered a healthy baby girl after experiencing labor pains, thanks to the swift action of Central Railway authorities at Karjat.
Additionally, the Ticket Checking Staff of 12293 LTT-Prayagraj Duronto Express assisted a woman in delivering her baby onboard with the help of a fellow passenger.
Overall, from June 1 to July 31, 2024, Central Railway’s Doctor-on-Call teams attended to 2019 passengers, including 587 passengers in Bhusaval division, 297 in Pune division, 236 in Solapur division, and 84 in Mumbai division.
Central Railway is proud of its Medical Department and Doctor-on-Call teams for their swift response and expert care, ensuring that medical emergencies are promptly attended to and lives are saved.