Postal services form an integral part of the socio-economic life of the country, touching the lives of virtually every citizen.Â While the Department of Posts strives its best to render the service to the fullest satisfaction of its customers, however communication gaps and service faults do occasionally happen, resulting into grievances and complaints.Â In order to redress the grievances in an effective manner, the Department periodically organizes Dak Adalat where functionaries of the Department meet the aggrieved customers, gather details about their complaints and try to settle them at the earliest.
The Postmaster General, Nagpur Region, Nagpur will be holding the Dak Adalat on March 12 at 11.00 hours in his office at Shankar Nagar Post Office Building, 1st Floor, Nagpur.
Complaints/grievances regarding Postal Services pertaining to the Vidarbha Region which have not been settled within 6 weeks will be entertained in the Dak Adalat.Â The complaints relating to Unregd / Regd. mails, Speed Post, Counter Services, Saving Banks and non-payment of Money Orders etc. will be considered during Dak Adalat.Â Complaints should contain details like names and designations of the Officers to whom original complaint was addressed, particulars of articles etc.Â Interested customers may send their complaint regarding Postal Services in duplicate to Shri Mahanti Santosh Kumar Narahari, Asstt. Director Postal Services-II and Secretary, Dak Adalat, O/o Postmaster General, Nagpur Region, 1st Floor, Shankarnagar Post Office Building, Nagpur on or before March 6.