Air India has introduced an AI-powered eZ Booking feature, enabling customers to complete their reservations on the airline’s website with fewer steps by simply texting or speaking to the AI agent.
This innovative feature is currently available exclusively to members of the Maharaja Club, Air India’s loyalty program. It allows users to conveniently book tickets on the Air India website, airindia.com, offering a seamless and efficient booking experience.
How eZ Booking Works:
Simple and Minimal Steps: Air India’s eZ Booking feature allows customers to communicate their travel plans in natural, conversational language, similar to interacting with a human travel agent.
For instance, users can say, “Give me the first flight from Delhi to Mumbai tomorrow,” or “I need to travel to Chennai from Mumbai next Thursday and return on Friday.”
The AI-driven eZ Booking system instantly generates a complete itinerary based on the input. Customers can review the itinerary, make modifications if needed, and proceed with payment to finalize their booking.
This streamlined process ensures a quick, hassle-free ticket booking experience tailored to the user’s requirements.
Voice Input for Convenience: Guests can communicate with eZ Booking through voice commands instead of typing, making the process even more effortless. This feature creates an almost human-like interaction, simplifying the way customers express their travel needs.
Effortless Changes or Choices: If the provided itinerary doesn’t meet the guest’s expectations, they can quickly modify it using additional inputs via text or voice commands. The system allows customers to specify what needs adjustment without the hassle of navigating back and forth between multiple screens.
The combination of visual itinerary presentation and seamless modifications enhances the reservation experience, ensuring faster and more user-friendly bookings. This innovative approach eliminates the need for repetitive entries and delivers a smooth, time-saving process.