New Delhi: The National Payments Corporation of India (NPCI) and the Ministry of Road Transport and Highways have introduced new FASTag regulations, set to come into effect from Monday, February 17. The updated rules aim to streamline toll payments, reduce disputes, and curb fraudulent transactions.
Key Changes in FASTag Rules
- Strict Balance Validation: If a FASTag remains inactive for more than 60 minutes before a vehicle crosses a toll plaza and remains inactive for up to 10 minutes after, the transaction will be declined with an “Error Code 176.”
- Delayed Transaction Rejection: Transactions processed beyond 15 minutes after a vehicle passes the toll will incur additional charges for users.
- Chargeback Process Update: If a transaction fails due to insufficient balance, the toll operator will be held responsible. However, if an amount is deducted despite a failed transaction, users can dispute the charge—but only after a 15-day cooling period.
Impact on FASTag Users
To avoid penalties or rejected transactions, users must:
Ensure sufficient balance in their FASTag wallet before travel.
Monitor transaction times to prevent delayed deductions.
Stay informed about FASTag status to avoid rejection due to inactivity.
Previously, users were allowed to recharge their FASTag at the toll booth and pass through. However, under the new guidelines issued on January 28, FASTag balance validation will follow a stricter schedule, making advance recharges essential.