In a significant move to regulate app-based taxi services, the Maharashtra cabinet has approved the Aggregator Cabs Policy 2025. Among its key provisions, the policy introduces compensation for cancelled rides—passengers will now be paid if a driver cancels, and vice versa—marking a shift towards greater accountability.
The policy also caps surge pricing during peak hours at 1.5 times the base fare and allows discounts of up to 25% during off-peak times, aiming to balance affordability and profitability. Regional Transport Authorities (RTAs) will oversee fare compliance across the state.
Fair Compensation for Cancellations
To discourage arbitrary cancellations, the policy ensures passengers receive Rs 100 or 10% of the fare (whichever is lower) if a driver cancels a trip. Conversely, if a passenger cancels, Rs 50 or 50% of the fare (whichever is lesser) will be paid to the driver. This approach encourages mutual accountability between drivers and riders.
Focus on Safety and Driver Welfare
Safety measures include mandatory GPS tracking in all cabs and police verification for drivers. The policy also enables gender-specific carpooling options to make travel safer for women.
Drivers will retain 80% of each fare, with aggregators allowed a 20% commission. Mandatory training for underperforming drivers and medical insurance provisions are also included to enhance driver welfare and service quality.
Operational Mandates for Aggregators
All app-based taxi aggregators must now establish a physical office in Maharashtra to ensure better coordination with drivers and regulatory bodies.
The Aggregator Cabs Policy 2025 aims to create a more transparent, fair, and safe ride-hailing environment for all stakeholders in the state.
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