The city police have started a call centre to address complaints against traffic police. The move has been initiated following the directives of the Nagpur bench of Bombay High court.
A public interest litigation (PIL) was filed at the Nagpur bench of Bombay High Court urging its attention towards increasing road accidents and proper implementation of road safety rules.
The court in its order dated March 20, 2019, directed the police to set up a call centre where people can lodge complaint regarding traffic police absent on the duty or not performing their duties properly and other complaints. Accordingly, the police have started a call centre at the police control room. Its numbers are 0712-2555566 and 0712-2555577.
Once a citizen lodges a complaint, the control room will immediately inform the concerned traffic branch or senior police inspector through wireless. The concerned senior police inspector either himself or officer working under him will visit the spot, verify the complaint and initiate necessary action if the complaint is found to be true.
Deputy Commissioner of Police (Traffic) Gajanan Shivling Rajmane has appealed to the people to register complaints on the above mentioned numbers if they come across any negligence on part of the traffic cops on duty. This would help to bring out a positive change in the functioning of the department, he said.