The central government has announced new regulations by the Telecom Regulatory Authority of India (TRAI), lowering recharge costs for the country’s 1.2 billion mobile users. This move, aimed at increasing transparency and customer convenience, is a significant decision by the Modi government.
The new guidelines are particularly beneficial for feature phone users, senior citizens, and people in rural areas.
Special Tariff Voucher (STV)
TRAI has introduced special benefits for 2G feature phone users under the 12th amendment of the Consumer Protection Regulation. These users can now access special tariff vouchers for voice and SMS services, which is particularly helpful for senior citizens and rural populations.
Extending Recharge Validity
Previously, the validity of special tariff vouchers was 90 days. But according to the new rules, this period has been extended to 365 days or one year. This will reduce the hassle of long-term recharges for users and save costs.
Control of Top-Up Vouchers
TRAI has made a significant change in the case of top-up vouchers. Now users can get their required services with just a 10 rupee voucher. This will be especially helpful for low-income customers.
Cancellation of Color Separation in Recharge Category
TRAI had earlier introduced a system of color coding for physical recharge vouchers. According to the new guidelines, this has been cancelled.
This will make the recharge process easier and less confusing for customers.
New benefits for customers
These guidelines have brought great relief to dual SIM and feature phone users at a time of rising mobile service prices. They can keep their SIM active through cheap recharge plans.
Effective Timeframe
These new regulations of TRAI have been formulated through consultation with various stakeholders. It is likely to be effective within the next few weeks.