HRD Forum of Vidarbha Industries Association organised a session on “Organisational Health Check – Delegating Effectively to achieve Level-Next” at VIA Auditorium.
Rajeev Aggarwal, Management Consultant – Business & Global Strategy having vast experience of more than 35 years and works as a free-lance Management Consultant to international clients like Ernst & Young, KPMG, PWC, as well as companies in helping them in Growth & Development Strategies, opened the session by bringing up the issue of the importance of Safety in everyone’s life, and shared that it was a practice in Canada to open major meetings with a Safety Moment before getting on with the main Agenda. He emphasised that we all need to be conscious about the fact that everyone wishes to get back home from work or leisure in a safe condition, and should have awareness of the same towards other members of our society.
Aggarwal laid out a typical organisation structure of an average industry, to use it as a basis of further discussion. Every organisation has to have a structure to suit its business, and different industry segments will have different structures, and the structure is also a factor of the size and the role of the CEO. Mega-business house CEOs will have a structure showing its SBUs or Business Divisions, an MSME will have structure to suit its product, giving examples of how the mega business houses are organised vis-à-vis other research-oriented organisations. He gave examples of certain types of structures per industry. One factor he says that is common, is that every organisation has a CEO and a body of employees/ workers.
He spoke about the roles of the CEO, and emphasised that the CEO must have time on hand to dream and visualise about taking the organisation to Level-Next. The fundamental of achieving this lies in building Growth plans and a Reputation that would sustain the dreams of the CEO and stake-holders. The only way the CEO will have time available to get such fulfilment is through Effective Delegation. He or she needs to let go of every detailed decision and keep the decisions with oneself that relevant to the organisation structure. This can happen only by Delegating and Empowering the team suitably so that they can discharge their duties effectively.
He then took a view of the Employees and stated that their effectiveness was based on certain key parameters, and that every employee intrinsically wants to feel happy at the end of the day by performing their duties satisfactorily. This can happen if their roles and responsibilities are clearly defined, and they are empowered by the right tools and authorities to support such performance. He spoke about some success stories, and also gave examples how many employees wasted their time, on a repetitive basis, by waiting for their boss to be free and give them clearances or approvals. The latter has to be avoided at all costs. He added that HR functionaries have to take accountability to prevent office politics, conflicts and disputes, as they are key ingredients to losses. The root cause of these is improper definition of roles and responsibilities supported by necessary delegations.
After explaining these fundamental concepts, Aggarwal explained the methodology of achieving effective delegation. He emphasised that the CEO has to take ultimate leadership for resource planning, and defining the key organisation structure. His team leaders have to take on the next levels. Following this, the RACI matrix population should be undertaken for key activities where multiple functions are involved, and define the Responsible/ Accountable/ Consult and Inform functions. He led an exercise for the audience to understand this in detail.
Upon completion of the RACI, he stated, that setting the limits of authority is inevitable to empower the Accountable and Responsible to take the decisions and proceed without delay. He then gave examples of how delegation of the right authorities can be done to empower personnel and yet have controls to avoid misuse of authorities.
Earlier, Aditya Saraf, Vice President – VIA welcomed the guest speaker Rajeev Aggarwal and Hemant Lodha welcomed Vijay Phansikhar, Editor of The Hitavada with floral bouquets. Hemant Lodha, Chairman of VIA HRD Forum, in his welcome address said we should take advantage of such programs for achieving the organisational goals. Neelam Bowade, Convener – VIA HRD Forum conducted the proceedings and also introduced the speaker. Suresh Pandilwar, Co-Chairman of VIA HRD Forum proposed a vote of thanks. Industry representatives from Eros Group, Reliance Jio, Aditya Engineering, Anand Group, Saurabh Engg Services were prominently present.