In order to reassure our customers about Quality & Quantity (Q&Q) of Petrol and Diesel being sold at retail outlets (ROs), IndianOil has launched a 15 days Check & Fill campaign at its 317 automated ROs in the Nagpur sales area. It will be operated initially up to September 26, 2020, and will be further extended based on customer response.
“Test Karo Reward Pao†campaign will make our customers aware of their rights to check Q&Q and reassure them about IndianOil’ s commitment to be a trustworthy fuel provider of the nation,†said Mr. NP Rodge, DGM (Retail Sales) , Nagpur. During the campaign customers can do the following checks with the assistance/demonstration by a designated quality assurance attendant:
Filter Paper Test (for Petrol) – Customers will be invited to check the quality of petrol at the retail outlets by carrying out a filter paper test at RO which is available at RO.
Density Check (for petrol and diesel, including branded fuels) – Customers will be informed about density checks themselves if they so desire.
Quantity – Customers will be invited to check the quantity dispensed through the dispensing unit by checking with a calibrated 5-liter measure stamped by the Weights and Measures department.
Keeping in view of the current Covid-19 situation, the customer will have the option to get the checks demonstrated by a designated quality assurance attendant or do it themselves. In case the customer volunteers to do it himself/herself, a protective kit with sanitizer /mask /disposable hand gloves will be provided.
Reward for Customers:
Customers carrying out the checks at the ROs shall be incentivized by offering Q&Q bonus points for existing enrolled customers or complimentary enrolment into our XTRAREWARDS Loyalty program.
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