As nationwide travel disruptions extended into a fourth consecutive day, frustration among IndiGo passengers reached a breaking point. With over 500 flights delayed or cancelled, including all departures from Delhi suspended until midnight, travellers across major airports reported long waits, lack of information, and minimal assistance. The delays—linked to crew shortages and newly implemented duty regulations—left thousands stranded without timely updates, food, or even drinking water, according to passenger accounts.
Amid the growing anger, one traveller’s heartfelt poem has struck a national chord, capturing the chaos, helplessness, and emotional toll of the ongoing crisis. The poem, written during an indefinite delay, has been widely shared across social media, becoming a powerful voice for stranded passengers who say they felt abandoned by both the airline and the authorities.
Here is the poem in full,
Dear IndiGo,
From a passenger whose flight was delayed… indefinitely.
550+ flights cancelled in 2 days, 90% delayed, in new, creative ways.
Forget take-off,
even your apologies refused to soar!
You own 64% of India’s sky,
Yet can’t tell people, when their planes will fly?!
People missed work,
Students couldn’t write exams,
When one flight finally began to board,
You stuffed people in buses like luggage ignored.
A mom begged, “My baby needs feeding, please wait!”
Staff said, “Sorry ma’am, it’s too late.”
Two aunties in wheelchairs?
Left mid-gate—no one cares!
Bathrooms overflowing, lounges tight,
Mumbai Airport felt like a Stranger Thing, but not quite right.
When I finally left in sheer dismay,
The exit queue was longer than entry today.
And that, dear friends, is IndiGo’s way.
Some lost weddings,
And joy-filled plans;
But you?
You missed the plot. By miles. By spans.
I saw a man crying under the stair,
Eyes red, hands clasped in quiet despair.
“Dadi’s funeral… I won’t reach there.”
No rebooking, no money, no way to go,
When I offered to help, he just whispered: “No.”
Your app stayed frozen, your staff looked blank,
His grief kept rising,
While your systems sank.
Yes, duty rules changed.
Yes, some crew timed out.
But where was your Plan B
When panic was about?
The CEO said sorry,
Bro, that’s cute.
But where’s the Chairman?
Where’s the founder in his corporate suit?
Your ground staff were left to take the fall,
Trying to answer… nothing at all.
And if you, dear citizen, are reading this,
Please be kind to the staff amidst the abyss.
They’re doing their best,
After all this is their biggest test!
What we need are solutions, not rehearsed “sorrys”:
- Refreshments for delays beyond 3 hours
- Senior Staff who are equipped to make real-time decisions
- Priority lanes for kids and old age!
- Honest updates, not “delayed” on every page!
(My flight was an early morning flight which hasn’t taken off yet!) - Human helplines (not bots to play bet)
IndiGo, this isn’t new-age magic!
These are basic etiquettes!
The fact we have to tell you—shows your apathy and it’s tragic!
And Dear Government,
You ghosted us harder than IndiGo ghosted facts!
No presence, no plan, just download my Sanchaar Saathi, my man!
Yes, the airline fumbled,
But where were you?
Minister Saab, this wasn’t a glitch,
It was a public transport Waterloo.
ATC backlog, pilot shortages, fine.
But where’s the plan
when people’s lives are on the line?
This isn’t just flights
It’s a system gone stale.
Why’s every industry—telecom, tourism, retail
turning into a monopoly tale?
Why no sync between IndiGo and the Centre?
Why did Air India hike fares the moment chaos entered?
Is this the India the common man must bear?
Paying premium prices for polluted air?
To the grieving,
To the bride who cried,
To the student stuck,
Whose dreams just died.
To the toddler, the worker, the elders too,
I see you.
I feel you.
I stand by you.
This isn’t Vande Bharat.
It’s Bande Bharat in distress.
But we won’t just scroll and forget.
We’ll voice this mess,
In prose, in reels, in poetic stress!
Until IndiGo finally lands with redress!
Poetry Written By : Rishabh Shah
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