In a first-of-its-kind initiative, Nagpur Police Commissioner Vishwas Nangre Patil has introduced a citizen feedback system to monitor how First Information Reports (FIRs) are being handled across police stations in the city.
Under the new mechanism, the Police Control Room will contact every complainant after an FIR is registered to gather feedback on their experience during the complaint process. The initiative aims to ensure timely, transparent and accurate registration of FIRs while strengthening accountability within the police force.
According to the directive, callers from the Control Room will ask complainants whether there was any delay in registering the FIR, whether the nature of the offence was diluted to reduce its seriousness, or if there was any attempt to suppress or cover up the case. They will also verify whether the complainant received a free copy of the FIR, as mandated by law.
Complainants will further be asked to identify the police personnel who visited the crime scene or responded to their complaint, a senior official said.
The feedback collected will be included in the daily crime report and placed before senior officers for scrutiny and necessary action. Commissioner Nangre Patil has directed strict compliance with the system, warning that any failure to submit the required information will be treated as a violation of official orders and may invite disciplinary action.
Senior police officials said the feedback mechanism is expected to discourage procedural lapses, improve transparency and strengthen public trust in the police.
Officials described the initiative as part of Commissioner Nangre Patil’s broader vision of making policing more citizen-centric, technology-driven and accountable. They said direct interaction between the Police Control Room and complainants would reassure citizens that their grievances are being monitored at the highest level and that investigations will not be compromised.
The feedback system is among several reforms introduced under the current police leadership. Other initiatives include intensified night nakabandi operations, AI-assisted crime detection, increased field presence of senior officers, and a daily public grievance hearing conducted from 3 pm to 5 pm.
Police sources added that the feedback will not only help monitor the performance of individual police stations but will also form part of the overall assessment of officers, helping improve service delivery across the city.
👉 Click here to read the latest Gujarat news on TheLiveAhmedabad.com