More than two million passengers travel by the Indian Railways (IR) including tourists, regular and occasional passengers. Those planning a long-distance journey need a reserved berth in train. This system is called PRS (Passenger Reservation System) where journey tickets are reserved physically. Apart from the ticket booking, there are other counters like current reservation and inquiry counters. PRS system is operated via software developed by CRIS (Centre for Railway Information Systems) which allocates berth to the passengers as per the availability. In the digital era, the tickets can be booked online via the IRCTC website also.
Introduction of PRS in Indian Railways: The PRS was established in the Indian Railways through CRIS in the year 1986 completed 36 years . It was set up in four major metro cities of India namely Mumbai on 05.01.1988, Chennai, Kolkata, and Delhi to serve the nationwide railway ticketing through computerized berth allotments.
All the four PRS counters served for reservation service in the entire Indian Railways operated trains. Earlier tickets were booked manually and one has to go personally to Railway Station to book their ticket. Now one can book a ticket from any station to any Station at any nearby PRS counters. Indian Railways is pioneering in computers and Technology.
Major Functions of PRS Window: The main function of the PRS window is to help the passengers to book train tickets in advance for making the passenger’s journey easy and comfortable. The PRS counters are located at all Major Stations. The passengers have to fill up a requisition form with details and facilitate computerized reservations. Once the form is duly filled correctly, it is handed over to the reservation clerk. The information is entered digitally in the software after which it displays the status of seat availability. In the final stage, the clerk confirms whether tickets have to be booked or not. If yes, then, the ticket is printed and handed over to the passenger after payment of the exact fare price. The person has to confirm the ticket details by taking a manual virtual tour of the ticket to verify the details printed on it.
PRS counters in Nagpur Division: There are 15 Counters of PRS in Nagpur Division at Nagpur, Ajni, Wardha, Sewagram, Chandrapur, Balharshah, Kalmeshwar, Katol, Narkhed, Pandhurna, Multai, Amla, Betul, and Ghoradongri for the booking of long-distance trains passengers.