New Delhi: In a significant step to improve telecom services across India, the Telecom Regulatory Authority of India (TRAI) has mandated telecom operators, including BSNL, Vodafone Idea, Jio, and Airtel, to publish detailed network coverage maps on their official websites. The move aims to enhance service quality and empower the nation’s 1.2 billion mobile users with the tools to make informed decisions when selecting or switching service providers.
How It Benefits Users
Under this directive, telecom operators must display comprehensive geographic maps detailing their 2G, 3G, 4G, and 5G network coverage. These maps will provide:
- Service-specific data on wireless voice and broadband availability.
- User-friendly access through websites and mobile applications.
- Real-time updates to reflect ongoing changes in network infrastructure.
This measure allows users to evaluate network performance in specific areas, simplifying the decision-making process for choosing a telecom operator or switching providers.
Implementation Deadline
Telecom operators are required to implement this mandate by April 1, 2025. The maps must be easily accessible on the homepage of each operator’s website, with a clear logo for user convenience.
Boosting Transparency and Service Quality
The initiative underscores TRAI’s commitment to ensuring high-quality telecom services. By addressing complaints about poor connectivity in under-served areas, the directive aims to provide users with reliable information to compare service providers effectively.
Previously, only a handful of companies shared such detailed coverage data, leaving users with limited insights. This step is expected to foster healthy competition among telecom operators and drive improvements in service delivery.
A Leap Forward for India’s Telecom Sector
This directive is part of TRAI’s broader strategy to strengthen India’s telecom infrastructure and resolve persistent gaps in service quality. By enabling greater transparency and competition, the initiative marks a significant milestone in delivering the best possible telecom services to users across the country.