There’s no longer any need to visit the MSEDCL office or make phone calls for electricity-related information! MSEDCL has leveraged modern technology to provide you with simple and fast services. With the help of the ‘MSEDCL Mobile App’ and the ‘Urja’ Chatbot, you can now get answers to all your electricity-related problems and questions, and even register complaints, all from the comfort of your home. However, the most important prerequisite for this is that your mobile number must be registered with MSEDCL.
Stay Informed During Monsoon Outages
During the monsoon season, accompanied by strong winds and thunderstorms, power outages, falling poles, or broken wires are common occurrences in many areas.
At such times, consumers often don’t get quick information about the exact nature and location of the problem. Keeping these issues in mind, MSEDCL has launched these new initiatives.
Through this app and chatbot, you will get electricity bill information, bill payment options, complaint registration, and new connection details with just one click. MSEDCL has provided several options to consumers for this purpose.
Key Services Available for You:
• MSEDCL Mobile App: This app is available on Google Play Store and Apple App Store. On it, you will find essential information, complaint registration, and many other facilities.
• ‘Urja’ Chatbot: This chatbot is available 24×7 and will directly assist you with various matters, including the current status of new electricity connection applications, bill payment, bill details, mobile number and email registration, self-meter reading submission, Go-Green registration, and electricity usage and bill calculators.
• MSEDCL Website (www.mahadiscom.in): All information has been made extensively available on this website, which will help reduce the number of consumer complaints.
• MSEDCL Call Center: For electricity supply, bill, and other complaints, MSEDCL’s 24×7 call center is always ready to serve consumers. You can register a complaint by calling 1912/19120/ 1800-212-3435 or 1800-233-3435.
How to Register Your Mobile Number:
It’s very easy for a consumer to register or change their mobile number with MSEDCL: send an SMS with ‘MPEG <12-digit consumer number>’ to 9930399303.
Alternatively, you can also register or change your mobile number through the MSEDCL website or mobile app.
Benefits of Mobile Number Registration:
Once a consumer’s mobile number is registered with MSEDCL, they can:
• Lodge a complaint about a power outage by giving a missed call from their registered mobile number to 022-50897100, or by sending an SMS with ‘NOPOWER <12-digit consumer number>’ to 9930399303.
• Receive timely updates regarding electricity.
• Save time and avoid unnecessary hassle.
Update Your Mobile Number:
Some consumers may have incorrect numbers registered.
MSEDCL urges such consumers to register their accurate mobile numbers. Also, consumers who wish to change their previously registered mobile number are encouraged to register their new number.
MSEDCL has launched all these facilities to ensure that consumers get various services with just one click, save time, receive timely updates regarding electricity, and reduce the number of complaints. MSEDCL urges more and more consumers to take advantage of these services.
Deputy Chief Public Relations Officer,
MSEDCL, Nagpur
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