In a significant ruling concerning passenger dignity and railway reforms, the Supreme Court has objected to the use of the term “second class passenger” in official railway records and documents, observing that such terminology is inconsistent with constitutional values.
A bench comprising Justice Sanjay Karol and Justice N Kotiswar Singh said that, given India’s historical and social context, categorising individuals as “second class passengers” is inappropriate and should be avoided.
The court directed that railway classifications should refer only to the category of coach or compartment in which a person is travelling, rather than describing the passenger themselves. Accordingly, the distinction should be based on the type of accommodation provided in the train and not on the fare paid by the traveller.
The bench observed that references such as “second class coach” or similar descriptions of railway compartments would be more appropriate than using the term in relation to passengers.
The Supreme Court also made observations regarding railway safety and passenger services, stressing the need for a larger workforce to effectively manage railway operations and facilities. “Additional manpower is necessary for the efficient implementation of railway services and safety measures,” the court observed, adding that increasing staff strength at railway stations and onboard trains would improve passenger safety and service delivery.
The bench further noted that expansion of employment opportunities in the railways would not only strengthen operational efficiency but also provide stable livelihood opportunities for young people in the country.
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