Several flights were affected due to a technical glitch which left many Air India flights grounded across the country. In Nagpur too passengers were stranded at Dr Babasaheb Ambedkar International Airport as flights reached nearly seven hours late.
The information technology (IT) outage occurred when air travel solution company SITA was carrying out scheduled maintenance of the server. SITA, the Atlanta-based firm, handles Air India’s departure control, check-in and automated boarding control, and baggage handling systems. The glitch forced Air India to cancel around 10 flights and caused a delay of around two hours for 155 flights.
Flight AI 627 from Mumbai to Nagpur, which was scheduled to arrive here in the morning, was delayed by four hours.
Several other flights were also delayed. According to sources the situation normalised on Saturday. Nagpur airport was connected with SITA last year in September.
Earlier, there was a separate check-in counter for each airline. The new system saves time of passengers. For this, ₹500 is charged of which 44.14 per cent goes to MIHAN India Ltd (MIL).