In line with its commitment to quality of products & services while ensuring complete safety of its customers, IndianOil, the world’s largest packed LPG marketer, has launched a countrywide campaign to sensitise its channel partners and Indane LPG customers on the importance of conducting pre-delivery checks for a LPG cylinder every time a refill is supplied.
Pre-delivery checks for a LPG cylinder include cylinder weight demonstration, O-Ring leak check, Valve leak check, etc. to be done at the time of LPG cylinder delivery at customer premises. IndianOil supplies 7.5 lakh Indane cylinders on a monthly basis in Vidarbha. IndianOil has commenced the awareness campaign in Vidarbha by reaching out to its network of over 150 distributors, 715 delivery men and 15.39 lakh Indane customers. The state of Vidarbha has one LPG
Bottling Plant at Dhanaj.
Nagpur Bottling Plant is scheduled for commissioning in 2020-21. The concept of pre-delivery checks has always been a part of Indane delivery system. However, with an increase in the number of the Pradhan Mantri Ujjwala Yojana consumers, the responsibility of making the users aware of safe usage of LPG has increased. As on date, the number of PMUY beneficiaries in Vidarbha is 4.12 lakhs. Indian Oil has always had a rigorous system of checks at all its LPG Bottling to ensure Quality & Quantity. The Corporation has decided to extend this system of checks at the pre-delivery stage of LPG cylinders at the customer doorstep. This month-long exhaustive pre-delivery check awareness campaign has been launched by IndianOil in line with the Corporation’s core corporate value of Care for stakeholders.
Customers insistence on checks at the time of taking cylinder supply goes a long way in ensuring safe usage of LPG. The pre-delivery checks awareness campaign was kicked off in Nagpur by Murali Srinivasan,Executive Director,Maharashtra State Office. Murali Srinivasan mentioned that “the entire exercise of PDC checks is aimed at making the cooking gas consumers aware of the stringent checks by IndianOil when LPG cylinders are delivered by LPG delivery staff”.
Indane delivery boys have been equipped with pre-delivery check kits for checking leakage from valve and defective ‘O’ Ring.
Electronic weighing machines are available with the delivery boys to show the weight of the cylinder to the customer. IndianOil has a round-the-clock 24×7 LPG Complaints Emergency No. 1906 which receives and monitors complaints. IndianOil customers today can make payments for refills by using e-wallets, credit/debit cards, net banking as well as mobile apps.