To ensure prompt and transparent resolution of passenger grievances related to railway services, Indian Railways has developed the ‘Rail Madad’ mobile application, and Nagpur Division of Central Railway is actively carrying out extensive publicity of the app across key stations.
This app serves as a simple, fast, and transparent platform through which passengers can directly lodge complaints related to cleanliness, catering, water supply, coach conditions, safety, berth issues, and more during their journey.
Awareness campaigns are being conducted at important stations such as Nagpur, Ajni, Ballarshah, Chandrapur, Wardha, Sevagram, Amla, Betul, and others. Passengers are being informed through Rail Madad posters, stickers, digital screen slideshows, and station announcements.
This outreach initiative is a significant step towards connecting passengers with digital solutions and enhancing their overall travel experience by ensuring greater efficiency, transparency, and satisfaction.
Passengers are encouraged to use the ‘Rail Madad’ app to seek quick assistance in case of any inconvenience during their journey.
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