A major aviation crisis unfolded at Nagpur Airport on Thursday as IndiGo cancelled 11 flights and delayed several others, leaving thousands of passengers stranded and disrupting connectivity across key routes.
With IndiGo — the largest operator at Nagpur — grounding nearly half its fleet, fares on other airlines shot up sharply. One-way economy tickets to Mumbai and Delhi touched ₹22,000, while fares to some destinations surged to ₹50,000, with no seats available before December 6.
IndiGo’s ticket counters were overwhelmed as passengers demanded answers. “Don’t ask for tickets for at least a week. Even we are not sure,” one staff member admitted. By 8.30 pm, only one departure was displayed on the board.
In one incident, a Kolkata–Pune IndiGo flight with 162 passengers was diverted to Nagpur and later cancelled—not due to technical issues, but because Pune Airport had no parking bays available amid nationwide disruptions.
Travellers expressed anger over IndiGo continuing to sell tickets even as flights were being cancelled. Some, including a family en route to Tokyo, booked a taxi to Delhi to salvage their travel plans. Even airline staff voiced frustration over chaotic operations and poor communication.
The cancellations hit routes connecting Nagpur to Pune, Bengaluru, Mumbai, Delhi, Hyderabad and Goa, crippling both departures and incoming connections.
With IndiGo operating 22 flights daily from Nagpur, the disruptions brought the airport to a near standstill, and more cancellations were expected late into the night.
The day’s events highlighted a broader failure in planning and communication, raising serious questions about airline preparedness, passenger safety, and regulatory oversight.
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