Nagpur Mayor Nita Thakre on Friday directed civic officials to ensure that complaints received from citizens through various grievance platforms are resolved on a priority basis. The instructions were issued during a review meeting of the Nagpur Municipal Corporation’s grievance redressal system held at the Dr. Punjabrao Deshmukh Memorial Standing Committee Hall.
The Mayor reviewed the functioning of the corporation’s complaint resolution mechanism, including the online portal facility, the ‘My Nagpur’ mobile application, the toll-free helpline number 155304, and the Mayor Grievance App launched for citizens.
During the meeting, Mayor Nita Thakre instructed officials to take immediate cognisance of complaints received through the Mayor Grievance App and other platforms. She stressed that all complaints should be addressed within the stipulated time frame and that citizen satisfaction should remain the top priority.
The Mayor further said that prompt grievance redressal would help improve the image of the Nagpur Municipal Corporation among citizens. She also directed officials to obtain feedback from complainants after the resolution of their issues to ensure the effectiveness of the system.
The meeting also included a detailed presentation on the civic body’s grievance redressal process and the methods adopted for resolving complaints received from citizens across the city.
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