In a bid to make civic administration more transparent, responsive and citizen-centric, the Nagpur Municipal Corporation (NMC) will hold dedicated grievance redressal days across all its zones on the second and fourth Friday of every month.
The initiative, conceptualised by Mayor Neeta Thakre under the guidance of Municipal Commissioner and Administrator Dr Vipin Itankar, aims to provide residents with a fixed platform to directly raise civic issues and seek their timely resolution. According to an official circular issued by Dr Itankar, Zonal Assistant Commissioners will remain available at their respective offices from 10 am to 1 pm on the designated Fridays to hear and resolve public grievances on the spot.
Each ward office has been directed to maintain a separate register for both offline and online complaints, monitor pending cases, identify bottlenecks delaying resolution and submit detailed monthly reports to the General Administration Department. The initiative has been backed by Deputy Mayor Leela Hathibed, Standing Committee Chairperson Shivani Dani-Wakhare and Ruling Party Leader Narendra (Balya) Borkar.
To make the grievance redressal process more accessible, especially for senior citizens and persons with disabilities, the NMC is also developing a digital platform. The Municipal Commissioner has directed the Information Technology Wing to create an ‘E-Samvad’ system along with QR code-based modules, enabling citizens to register complaints online and participate in grievance hearings virtually without visiting ward offices.
The move is expected to improve public access to civic services while ensuring greater accountability and faster resolution of complaints.
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