The Directorate General of Civil Aviation (DGCA) has instructed all airlines to highlight and inform passengers about their rights and passenger-centric regulations.
As per the directive, airlines must share the online link to the Passenger Charter from the Ministry of Civil Aviation via SMS or WhatsApp once a ticket is booked. Additionally, the charter must be prominently displayed on airline tickets and websites to ensure passengers are aware of their rights.
The DGCA has asked all airlines to implement the dissemination of the Passenger Charter during booking, on tickets, and on their websites. The directive was issued on March 7, with a deadline of March 27, 2025, for compliance.
SpiceJet has already made the necessary updates, while other airlines are in the process of updating their systems to ensure clear communication of passenger rights regarding flight delays, cancellations, denied boarding, and baggage issues. Several airlines have stated that they will comply with the guidelines as soon as possible.
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