After the state government gave warning to the bus operators for overcharging passengers during peak seasons, the transport department launched a dedicated helpline for commuters on Sunday, to register their complaints against such notorious bus operators.
Few days back the Maharashtra government had issued a notice stating that private bus operators will be able to charge only 50% more than the fare charged by Maharashtra State Road Transport Corporation (MSRTC) buses for each kilometer. However, no cap has been kept on lower fare. This came after the Bombay High Court directed the state government to fix the fare of private buses plying on the contract carriage permit issued by the transport authorities.
Those bus operators charging extra money will have to face consequences if a complaint has been registered against them. “Complaints will be referred to appropriate authorities for inquiry and if proven true, the operator may face action for suspension or cancellation of license,” said an official from the transport department.
Maharashtra government on Friday fixed the maximum fare for each per kilometer fare of private buses between Rs 69.30/km and Rs 169.86/km depending on the type of the buses.
After which the transport department issued a helpline number – 022 62426666 and 0712- 2561698– on which passengers can call and register their complaints against operators for the overcharging.
The details of the bus operators can also be registered on www.transportcomplaints.mahaonline.gov.in. Complaints can also be registered on the regional transport office (RTO) helpline number 1800220110.
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